Shipping & Return Policy
At Retrova, we prioritize ensuring your orders are delivered swiftly and securely. Below is our shipping policy:
Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays).
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Orders placed after 4 PM CST or on weekends will begin processing the next business day.
Shipping Methods & Rates
We offer a variety of shipping options to fit your needs:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-4 business days
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Express Shipping: 1-2 business days
Shipping costs are calculated at checkout based on the selected delivery method and destination.
International Shipping
We ship internationally to select countries. Rates and delivery times vary based on your location. Please note that international customers are responsible for any applicable customs fees or taxes.
Order Tracking
Once your order is shipped, you’ll receive an email with tracking details so you can monitor its progress.
Returns Policy
At Retrova, your satisfaction is our priority. If something isn’t quite right, our hassle-free returns process is here to help.
Return Eligibility
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Returns are accepted within 30 days of purchase.
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Items must be unused, unwashed, and in their original condition, with all tags attached.
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Vintage items are inspected thoroughly before shipping, but slight imperfections due to age are not considered defects and cannot be returned for that reason.
How to Return an Item
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Reach out to our team at support@retrova.com to initiate your return.
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Once approved, package your item securely and use a trackable shipping method to return it to the address provided.
Note: Return shipping costs are the responsibility of the customer, except for defective or incorrect orders.
Refunds
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Once we receive your returned item, please allow 5-10 business days for processing.
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Refunds are issued to the original payment method, excluding any shipping fees.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return it following the steps above and place a new order for your desired product.
Damaged or Defective Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery at support@retrova.com. We will resolve the issue promptly with a replacement or full refund.
Final Sale Items
All sale items, discounted items, and gift cards are final sale and not eligible for returns.